Legal
Refund Policy
This Refund Policy describes the current operational rules for reviewing refund requests for Diganta AI purchases.
Last updated: September 14, 2026
1. Consumed Credits and Services
Purchases are generally non-refundable after credits or services have been consumed. This includes usage of AI services, generated outputs, or other plan benefits tied to the purchase.
2. Duplicate Charges
Duplicate charges may be reviewed for refund. Please contact support with the related transaction or payment details so the payment records can be checked.
3. Failed or Incorrect Transactions
Failed, incomplete, or incorrect payment transactions may be investigated. A review does not guarantee a refund, but we will check available payment and account records.
4. Unused Purchases
Unused purchases may be reviewed case by case when requested within a reasonable short request window. Eligibility may depend on account activity, payment status, credits used, and other operational factors.
5. Promotional or Free Credits
Promotional, trial, bonus, or free credits are not refundable and have no cash value.
6. Refund Method
Approved refunds should be returned through the original payment method where supported by the payment provider and banking network.
7. Processing Time
Refund processing time depends on the payment provider, bank, and transaction method. We avoid guaranteeing exact processing timelines because external providers may control settlement timing.
8. Fraudulent or Abusive Requests
Fraudulent, abusive, repeated, or bad-faith refund requests are not eligible and may result in account review or access limits.
9. How to Request a Refund Review
Refund requests should include the account email, transaction or payment ID if available, payment date, plan purchased, and a short explanation of the issue.
10. Contact
Send refund review requests to [email protected].